Return & Refund Policy

Last updated: 6 July 2026

This policy applies to purchases made from quickbooksexpert (https://quickbooksexpert.shop), operated by GRIP ELECTRIC LIMITED, Company No. 16816859, Top Flat, 121 London Road North, Merstham, Redhill, England, RH1 3AL. It does not limit any rights you have under the consumer protection laws of your state.

1. Digital products (PDF patterns and instant downloads)

Most of our products are digital PDF crochet patterns delivered instantly by email. Because a digital file cannot be physically "returned", our refund promise works as follows:

• File not received or not working: if your download link does not arrive, will not open, or the file is corrupted or incomplete, contact us and we will first resend or repair the file. If we cannot fix the problem, we will issue a full refund.
• Wrong file delivered: if you receive a different pattern from the one you ordered, we will send the correct file immediately or refund you in full — your choice.
• 14-day satisfaction guarantee: if you are unhappy with a pattern for any reason, contact us within 14 days of purchase and tell us what went wrong. We will offer pattern support, an exchange for another pattern of equal value, or a refund.

We ask that refund requests are made in good faith. We may decline repeated refund requests from the same customer where the pattern files have been delivered as described and downloaded in full.

2. Physical products (handwoven bags and accessories)

Where we sell physical items, you may return them within 14 days of delivery for a refund or exchange, provided the item is unused and in its original condition. Return shipping is free — contact us first and we will email you a prepaid return label and instructions. Please do not send items back without contacting us, as we cannot guarantee unannounced parcels will be processed.

3. How to request a refund

1. Email info@quickbooksexpert.shop with your order number and a brief description of the issue. Screenshots help but are not required.
2. We will reply within one business day with a resolution or, for physical items, a prepaid return label.
3. Digital refunds are approved on review of your request. Physical refunds are approved once the returned item is received and inspected.

4. Refund timing and method

Approved refunds are issued to your original payment method (PayPal) within 5–10 business days. PayPal may take additional time to post the credit to your account or card; this is outside our control. We will always confirm by email when your refund has been sent.

5. Order cancellations

Digital orders are fulfilled instantly, so they generally cannot be cancelled before delivery. If you ordered by mistake, contact us straight away and we will treat it as a refund request under this policy. Physical orders can be cancelled free of charge at any time before dispatch.

6. Late or missing refunds

If a confirmed refund has not appeared after 10 business days, first check your PayPal account and contact PayPal, then contact us at info@quickbooksexpert.shop and we will investigate with you until it is resolved.

7. Your statutory rights

Nothing in this policy limits or excludes any non-waivable rights you have under the laws of your state of residence, including rights relating to faulty or misdescribed goods and digital content.

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